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Home » T-Mobile Team of Experts: A New and Better Customer Service Experience

T-Mobile Team of Experts: A New and Better Customer Service Experience

T-Mobile Team of Experts: A New and Better Customer Service Experience

Thanks to T-Mobile Team of Experts, I can now experience real customer service with real people!  This post is sponsored by T-Mobile. 

Anyone can agree that customer service is the most important aspect of any business. Positive customer service helps maintain a good reputation with consumers. When a business provides excellent customer service, they have a better chance of keeping their current customers as well as bringing in new ones. If you’re a business owner, you know that word of mouth is one of the quickest ways to make or break a business. So focusing on ways to make your customers feel happy and satisfied must be placed high on your priority list.

With T-Mobile Team of Experts, when you call or message T-Mobile, you get a tight-knit team dedicated to you and others in your city. No more bots or automated phone menus! Full story at www.hipmamasplace.com #AD #TMobileTEX

Many people are willing to pay a little bit more if the organization has good customer support. Customer service can be defined as the spine of a business; it truly helps hold everything else together.

Which leads me to the newly launched T-Mobile Team of Experts: a new and much better customer service experience from T-Mobile!

With T-Mobile Team of Experts, when you call or message T-Mobile, you get a tight-knit team dedicated to you and others in your city. No more bots or automated phone menus! Full story at www.hipmamasplace.com #AD #TMobileTEX

The latest Un-carrier move is turning the old, broken customer care model that has frustrated Americans for decades to the best customer service the wireless industry will ever have – through T-Mobile Team of Experts. T-Mobile understands that real customer service takes real people so with Team of Experts, when you call or message T-Mobile, you will get a live team dedicated to you and others in your city. You’ll never have to deal with robot answers or automated phone menus again, or getting bounced around from department to department when all you want to do is talk to a real person on the other line to help you with your issues.

What is T-Mobile Team of Experts?

T-Mobile Team of Experts is a group of highly-trained customer service people in your city that have been assigned customer support for your needs. Available now 24/7 for T-Mobile postpaid customers for free, T-Mobile Team of Experts is also being rolled out to every business and public-sector customer.

Here is a short video that will tell you more about the new T-Mobile Team of Experts:

 

How and when do we use Team of Experts?

Customers can reach their team however they want, but the optimal way is to call 611 from your T-Mobile phone or message from the T-Mobile App or iMessage using Apple Business Chat.  I love that we no longer have to wait around for business hours to speak to a real person and get the help we need. With T-Mobile Team of Experts, I can now easily reach a real customer service person 24 hours, 7 days a week. This is a huge change from your average company where you have to call them within specific business hours and still deal with an automated system.

Why I love T-Mobile Team of Experts

As a busy mom, I’ve been loving how T-Mobile Team of Experts help me free up some time to what I love and multi-task in a whole new way!

With T-Mobile Team of Experts, when you call or message T-Mobile, you get a tight-knit team dedicated to you and others in your city. No more bots or automated phone menus! Full story at www.hipmamasplace.com #AD #TMobileTEX

Thanks to T-Mobile’s Team of Experts, I now have more time to do other important things like cook dinner or have more time to spend with the family, or call at 11pm when everyone is finally asleep, because I know I’ll get an immediate response to any of my questions any time I want, on my own terms. Not to mention, I never have to waste so much time being on the phone anymore waiting for a real person to help me with my issues related to my T-Mobile account!

The awesome customer service provided by T-Mobile Team of Experts helps me free up more time to spend with my family! Full story @ www.hipmamasplace.com #TmobileTEX

We love to travel and visit new places with our kids and as long as the weather permits, we’re outside doing something fun!

The awesome customer service provided by T-Mobile Team of Experts helps me free up more time to spend with my family! Full story @ www.hipmamasplace.com #TmobileTEX

The awesome customer service provided by T-Mobile Team of Experts helps me free up more time to spend with my family! Full story @ www.hipmamasplace.com #TmobileTEX

One of our favorite things to do as a family is visiting our local park to feed the ducks and enjoy the lake on a boat. Having more quality time with the family is definitely one of the benefits using the T-Mobile Team of Experts! 🙂

I highly recommend T-Mobile Team of Experts for immediate customer service when you have a question or issue with your T-Mobile account. T-Mobile Team of Experts helps get you the solutions you need at a time that works best for your busy schedule.  For more about Team of Experts, visit t-mobile.com/teamofexperts

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Jocelyn Brown
Jocelyn Brown

A former school teacher, Jocelyn Brown created Hip Mama’s Place in 2007. Her motto for this blog is: get inspired, create and share! Jocelyn loves sharing about food and recipes, crafts, DIY projects and her random travels with her family. She also loves all things social media, but her latest obsession is Instagram.

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17 Comments

  1. 11/11/2018 / 2:54 pm

    Good customer service is the main reason I have stayed with T-Mobile for years!

  2. 10/25/2018 / 2:54 am

    Customer service is so important to me. It can be the best product in the world, but if customer service is bad – I’m done.

  3. 10/24/2018 / 5:00 pm

    Sounds like T-Mobile has excellent customer service. Always nice when you can get help fast from a well-trained team of experts.

  4. lisa charleston
    10/24/2018 / 4:50 pm

    So glad to read this! I moved away from T-Mobile for I had such a hard time with their customer service department years ago. It’s so vital to have a good supportive customer service team in place.

  5. 10/24/2018 / 2:33 pm

    That’s cool. I used to be with T-mobile back in high school. I agree that customer service is king. I do wish T-moble had other options out there for kids like kid watches that another provider has. That might make me switch back. But I don’t want my children to have smartphones yet, they just aren’t ready. I’d rather have communication with them right on their wrist. Supporting this technology would give T-Moble an edge on other competitors.

  6. Mary Edwards
    10/24/2018 / 2:22 pm

    I love that they are making this change. Focusing on good customer service is very important.

  7. 10/24/2018 / 1:18 pm

    I’ve always heard great things about T-Mobile. I’m on my brother’s family plan on ATT, but I do a pay as you go plan for my son’s phone. I might look into T-Mobile for him instead.

  8. 10/24/2018 / 4:21 am

    I think this is great! We actually have T-mobile for our cell phones and being able to talk to someone about our account anytime is really helpful!

  9. 10/24/2018 / 12:22 am

    We are with another carrier but have heard great things about T-Mobil. If we ever switch, that’s who we will go with.

  10. 10/23/2018 / 10:17 pm

    I will leave a company who demonstrates poor customer service and does nothing to remedy it. I have done it many times. If you want my business, you best treat me right. Sounds like T-Mobile is doing it right.

  11. 10/23/2018 / 10:03 pm

    I have to share this post with my friends who have T-Mobile. This sounds like a wonderful perk to have with T-Mobile services.

  12. Pam
    10/23/2018 / 6:37 pm

    We have a different carrier too, but our customer service isn’t the best. I wish we had a team of experts too.

  13. 10/23/2018 / 5:37 pm

    We have a different carrier but it would be nice to have real people to talk to for customer service. It can be such a hassle.

  14. 10/23/2018 / 4:57 pm

    Good to know. I might have to switch to T-Mobile. I like that they have 50% off lines for military families. Plus I need a company with good customer service.

  15. 10/23/2018 / 4:56 pm

    I’ve never had T-MOBILE before – only ATT and I have to say, I can’t complain. ATT hasn’t sucked too much for me.

  16. 10/23/2018 / 4:43 pm

    I have a different carrier but i do not get such rapid response when it comes to service. I will definitely look into T-mobile the next time i need to renew a plan.

  17. Candy
    10/23/2018 / 4:17 pm

    Really great you have found a product that frees up your time. Customer service is very important

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